Location: Karen Road Main Shop and Naivasha Retail Shop Department: Sales Reports To: Managing Director and General Manager KEY DUTIES & RESPONSIBILITIES 1. Sales & Customer Service · Serve walk-in customers professionally and courteously. · Identify customer requirements and recommend appropriate Instarect products. · Prepare quotations, close sales, and support repeat business. 2. Sales Documentation & Cash Handling · Prepare accurate invoices for every sale. · Issue official receipts for all payments without exception, in compliance with company controls. · Ensure no goods leave the shop without full payment and proper documentation, Credit terms can only be authorized by the Management. · Confirm stock availability before committing to any sale. 3. Shop Cleanliness & Order · Maintain the shop in a clean, orderly, and presentable condition at all times, including shelves, counters, and customer areas. 4. Integrity, Discipline & Compliance · Perform duties with honesty, integrity, and accountability as required under company policy. · Safeguard company cash, stock, equipment, and records. · Immediately report theft, fraud, attempted fraud, stock loss, or any unethical conduct. · Comply with Instarect Limited policies, lawful instructions, and disciplinary procedures in accordance with the Employment Act, 2007. 5. Reporting · Prepare and submit daily sales, cash, and handover reports accurately and on time. · Escalate operational issues or customer complaints promptly. WORKING HOURS & SCHEDULE · The shop operates Monday to Saturday, in line with Karen Road Main Shop and Naivasha Retail Shop trading hours. · Saturday work is mandatory and forms part of the normal working week. Normal Working Hours: · Monday – Friday: 8:00 a.m. – 5:00 p.m. · Saturday: 8:00 a.m. – 1:00 p.m. · The employee shall be required to report in good time to facilitate opening and closing of the shop. Residing near the shops is an added advantage QUALIFICATIONS & EXPERIENCE (MANDATORY REQUIREMENTS) · Certificate or Diploma in Sales, Marketing, Business Administration, or a related field. · Minimum of 2–3 years’ proven experience in retail sales (mandatory) with a Valid Good Conduct Certificate · Mandatory sales experience in hardware, construction, electrical, or security products. · Applicants who do not meet this experience requirement shall not be successful. COMPETENCIES & SKILLS · Strong customer service and communication skills. · High level of accuracy in invoicing, receipt issuance, and cash handling. · Ability to work under pressure in a busy retail environment. · Reliable, disciplined, and trustworthy. · Availability and willingness to work weekends is mandatory. PERFORMANCE & CONDUCT STANDARDS Performance and conduct shall be assessed based on: · Sales target achievement. · Accuracy of documentation. · Present-ability · Shop cleanliness and order. · Compliance with company procedures and integrity standards. · Adherence to lawful instructions and disciplinary procedures under the Employment Act, 2007.

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