What We Are Looking For
· 5+ years in a premium client-facing role with administrative or store responsibility — hotel front office, airline ground services, private hospital or VIP clinic front desk/billing, retail pharmacy or chain store supervision;
· Polished spoken and written English; fluent Kiswahili. Mandarin Chinese is a strong added advantage;
· Genuinely comfortable with numbers: confident in Excel, experienced in reconciliation, invoicing or stock counts;
· Diploma or degree in Front Office Operations, Hospitality, Business Administration, Purchasing & Supplies or a related field;
· Warm, composed and well-groomed; gracious under pressure; able to juggle a client at the desk, a call and a supplier without dropping any of them;
· High personal integrity and comfortable working under documented controls (dual signatures, audit trails, monthly counts). Verifiable references and clean record on cash and stock handling are required.
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Key Responsibilities
Front office & client experience
· Welcome and register walk-in and booked clients; maintain the reception area to a premium standard at all times;
· Manage bookings across phone, WhatsApp and email; confirm, remind and reschedule proactively;
· Coordinate corporate health check-up groups on site: check-in lists, guiding clients through the screening journey, minimising waiting time;
· Log client feedback and complaints and follow up until resolved;
Billing & cash handling
· Issue invoices and receive payments by cash, M-Pesa and card;
· Prepare insurance pre-authorisation and claim documentation for insured clients;
· Close and reconcile daily collections and submit the daily revenue report to finance;
Procurement
· Raise requisitions for branch consumables and office supplies and place orders with approved suppliers after management approval;
· Receive and verify deliveries, record goods received notes, and match invoices and delivery notes before passing to finance;