Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring clients’ office environment with full oversight and transparency. Our mission is to provide talent solutions that exceed client expectations by increasing productivity, adapting to every work environment, and delivering positive results.Schedule: Monday to Sunday, rotating shifts between 4:00 PM and 4:00 AM (Kenya Time), totaling 44 hours per week, with 2 days off per week. About the Role: As a Tire Support Specialist, you'll be the first point of contact for consumers, tire installers, and wholesale distributors. You'll assist customers with tire-related inquiries and support existing orders through multiple channels, including: Voice Calls Chat Support Email Support Requirements: English proficiency: C1+ (Advanced) 6-12 months of Customer Service experience in a Call Center environment Excellent communication and interpersonal skills Strong problem-solving abilities and a growth mindset Ability to multitask across different communication channels Full availability for rotating shifts Ability to pass English and skills assessments Nice to Have: Sales experience Retention experience Spanish language skills Benefits: Fully paid training Stable and multicultural work environment Opportunity to work with a globally recognized brand