Platinum Outsourcing & Logistics (E.A) Ltd was founded and incorporated in 2010, to lead in provision of outsourcing and logistics services. We run a subsidiary company Chania Cleaners offering cleaning , Sanitation, pest control, waste management and landscaping services. Our Mission To strive to provide quality services consistently to be the company overview benchmark in the industry. Our market position This is evident in our strong presence in most of our county region namely Nairobi, Thika, Meru, Oyani, Malakisi, Molo. Our clientele indicated in this RFI is another indicator of our market position. The company keeps its quality management systems constantly striving to improve its process and their applications throughout all sites of operation by monitoring, measuring and analyzing all its activities. All levels of management staff and employees are committed and responsible for ensuring the implementation of the actions required to achieve planned results, to comply and exceed the quality standards and to continually improve the activities in their respective areas of operation. The company’s policy commitment is communicated to employees and other stakeholder regularly. The management staff and employees of Platinum are committed to improve and ensure continued leadership in the outsourcing, logistics, cleaning and sanitation services. Our key performance indicators are:- 1.Customer Satisfaction 2. Employee Motivation 3.Environmental impact control and 4.Occupational Health and Safety concern Our operational experience is to provide similar services to large organizations both international and locally such as B.A.T. Kenya Limited, Del Monte Kenya Limited, Crown Food Industries. Our key strengths is having a strong management team, well trained and motivated skilled workers. Being a medium sized company, we provide our clients with quality, personalized, cost effective, efficient and reliable services.Job Purpose To provide quality customer service and facilitate clearance of Clients cargo Key Responsibilities Handle the day-to- day operational relationship with the Client Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department in accordance with SLSM/ALSM/DILS. Request for missing documentation and more detailed instructions if necessary from the Client. Inform the Client of the file processing progress in real time (standard or specific report, according to quotation) Prepare and submit shipment status reports to clients. Manage the file processing. Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file Receive and open operation files on a daily basis. Share shipment status with Clients on a daily basis. Follow up on BONDS application and update on Bond status Analyze clearance times and preparing shipment tracking updates Prepare delivery plan to the site and follow up on delivery documents (POD, EIR) Prepare files for Billing Alert/Inform Management Alert the Client in case of operational issues (potential or real) and escalate to the IFFS the issues that you are unable to handle. Qualifications Diploma in Clearing and Forwarding or Relevant Training from KESRA Knowledge of Single Customs Territory. Key Skills Organization Analytical Leadership Computer Literacy Experience  2 Years in Clearing and Forwarding