(adsbygoogle = window.adsbygoogle || []).push({}); Customer Service Agent - CSA at Influx View Jobs in ICT / Telecommunication / View Jobs at Influx Posted: Oct 6, 2026 Deadline: Not specified Save Email @gmail.com@yahoo.com@outlook.com (adsbygoogle = window.adsbygoogle || []).push({}); Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.   Customer Service Agent - CSA Job Type Full Time , Remote Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care, Success and Service  About the job Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives. We’re seeking a detail-oriented and thoughtful person from Kenya to join our growing team. ESSENTIAL DUTIES Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPIs Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies Liaison with other departments to resolve customer issues Communicate effectively and with a positive tone with peers and your manager Contribute to a high-performance and friendly workplace culture Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas) Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate. Deliver on your promises and obligations to drive an exceptional customer experience MINIMUM REQUIREMENTS Minimum 1 year of proven customer support experience or experience as a call center representative Excellent written and verbal English communication skills, English Language must be clear, with no native accent Strong problem-solving and negotiation skills as well as the ability to handle a difficult customer call We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift Empathetic and display the necessary soft skills required for customer support Ability to take ownership of the situations Happy to be empowered to work with little supervision Able to work in a fast-paced environment Ability to multitask and not get frustrated Track record of achieving KPIs and delivering strong CSAT scores BENEFITS The flexibility of working from home, this a remote and full-time position Work with clients in the USA, EU, and elsewhere Extensive opportunities to learn from, and work with, high-performing colleagues Career opportunities! We're fast-growing with roles and positions to grow into (adsbygoogle = window.adsbygoogle || []).push({}); Check how your CV matches this job Method of Application Interested and qualified? Go to Influx on influx.typeform.com to apply Build your CV for free. Download in different templates. Share       Save Email Report .tg-subscribe{display:flex;flex-wrap:wrap;align-items:center;gap:10px;clear:both;margin:12px 0;padding:12px 14px;border:1px solid #d8dee5;border-radius:6px;background:#f7f9fb;}.tg-subscribe span{flex:1 1 200px;}.tg-subscribe a{display:inline-block;padding:10px 16px;background:#2481cc;color:#ffffff;border-radius:4px;text-decoration:none;}@media (max-width:520px){.tg-subscribe a{display:block;width:100%;text-align:center;box-sizing:border-box;}}Get new Customer Care, Success and Service jobs like this on Telegram.Subscribe on Telegram Send your application Your Name Your Email Your Phone Number Your Current Location Nairobi Mombasa Baringo Bomet Bungoma Busia Chuka Eldoret Elgeyo Marakwet Embu Garissa Homa Bay Isiolo Kajiado Kakamega Karatina Kericho Kerugoya Kiambu Kilifi Kirinyaga Kisii Kisumu Kitale Kitengela Kitui Kwale Laikipia Lamu Machakos Makueni Mandera Marsabit Meru Migori Muranga Nakuru Nandi Nanyuki Narok Nyamira Nyandarua Nyeri Samburu Siaya Taita Taveta Tana River Tharaka Nithi Thika Trans Nzoia Turkana Uasin Gishu Vihiga Wajir West Pokot Subject of your Application Your cover letter Attach your CV/Doc Back To Home Jobs You Might Be Interested in Customer Service Leaad - Automotive at Excelon Limited Telesales Representative (Re-advertisement)-Nairobi at Nairobi Central Hardware Telesales Representative (Re-advertisement)-Ruaraka at Nairobi Central Hardware Telesales Representative (Re-advertisement)-Baba Dogo at Nairobi Central Hardware Arabic Speaking Call Center Agents (Real Time Operations Agent) at HCS Affiliates Group Partner Quality Specialist at Thunes Customer Care Executive – Ecommerce Chats at iSON Xperiences Limited Customer Service at BUBBLY Kenya Customer Service Representative at Kenya Wine Agencies Limited (KWAL) Customer Service Representative at The Heineken Customer Service Executive at Calltronix Contact & Training Centre Customer Service Representative at Talent Grid Africa Customer Service Representative at SunCulture Kenya Ltd Customer Experience Reliever at Ital Global Find Your Dream Job!Signup and complete your profile so we can match you with the right employer@gmail.com@yahoo.com@outlook.com Related Companies Hiring Now Safaricom Kenya Jobs MasterCard Jobs Tezza Business Solutions Ltd Jobs ADEC Kenya Services EPZ Limited (ADEC Kenya) Jobs Bolt Jobs Agile Business Solutions Limited Jobs iColo: A Digital Realty Company Jobs Cloud Productivity Solutions Jobs Average Salary at Influx KSh 38K from 5 employees Checkout salary structure of Influx » Mysalaryscale.com Popular Jobs Medical Mobility Solutions Sales Executive at Excelon Limited Assistant Security and Business Development Manager at Homes Universal Business Development Executive at Revio Information Security & Investigations Analyst | TP Kenya at Teleperformance Business Development Executive - Passenger Vehicle Seats at Excelon Limited Sales Manager at a Reputable Company Vehicle Infotainment Sales Executive at Excelon Limited Career Advice Average Salaries in Kenya in 2026 What is the average salary in Kenya in 2026? 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