Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and not-for-profit organisations.Key Responsibilities Welcome guests and support registration and check-in Assist with check-out, approved payments and receipt issuance Provide guests with information and coordinate requests Handle guest concerns professionally and escalate where necessary Maintain accurate guest records, logs and shift handovers Protect guest privacy and report safety or emergency concerns What we’re looking for: Certificate or Diploma in Hospitality, Front Office Operations or a related field At least 2 years’ relevant reception or front office experience Hospitality experience is highly preferred Strong guest service and communication skills Professional, calm and welcoming presentation Good attention to detail and discretion when handling guest information Strong teamwork, integrity and awareness of guest safety