Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Hospital, Nairobi is to be the premier, tertiary, teaching and referral health care facility in sub-Saharan Africa. ​For over fifty years, Aga Khan University Hospital, Nairobi (AKUH) has been taking care of families in East Africa. As a private, not-for-profit hospital, we strive to provide access to quality healthcare to all who need it. At AKUH, patients are our first priority. Our team of medical professionals, faculty and staff are here to provide you and your loved ones with the highest standards of healthcare. We are committed to working together to ensure that you and your family receive outstanding medical services, first-rate facilities and compassionate care. The Aga Khan University Hospital, Nairobi has set the standard for comprehensive healthcare and modern medical education in East Africa. Our dedicated staff, advanced facilities and state-of-the-art technologies have earned the hospital great reputation as a leading medical institution and teaching hospital in the region, and beyond. Patients benefit from our unique team-based approach to car​e, which enables you to benefit from the diverse expertise of our entire team of medical professionals. As the teaching hospital for Aga Khan University’s Medical College and School of Nursing and Midwifery, we practice an evidence-based approach to medicine, driven by the cutting-edge research conducted by our experienced faculty members. Our approach to care is guided by our core principles of Quality, Access, Impact and Relevance.​Position Summary The position holder will be responsible for developing and scaling services, growing patient volumes and revenue, building strategic partnerships, improving patient experience, and ensuring safe, efficient, high-quality and sustainable service delivery. A key focus of the role will be translating strategic digital and technology initiatives into practical, sustainable healthcare services—from pilot and implementation through to adoption, scale-up and ongoing operational management. Responsibilities: Provide overall leadership for Home Health and Digital Health Services, ensuring efficient day-to-day operations, effective patient access and scheduling, care coordination, service delivery, follow-up, and scalable operating models. Develop and execute growth strategies to increase patient volumes, referrals, utilization and revenue, while identifying new markets, patient segments, revenue opportunities and channels for service expansion. Build and manage relationships with physicians, corporates, employers, insurers/payers, institutions, technology providers and other strategic partners to create new referral, service and commercial opportunities. Operationalize new technologies and technology-enabled models of care, coordinating pilots, implementation, adoption and scale-up while ensuring solutions are effectively integrated into routine healthcare operations. Identify unmet patient and market needs and lead the development, business-case evaluation, piloting, launch and scaling of new home-based and digital healthcare services. Establish and maintain robust quality and risk controls, ensuring compliance with organizational standards, regulatory requirements and applicable digital health, privacy and information-security requirements. Develop and manage budgets, revenue and volume targets, pricing and commercial models, while monitoring costs, productivity, contribution and return on investment to ensure long-term financial sustainability. Design and continuously improve seamless, accessible and patient-centered journeys across home, digital and related healthcare services, using patient feedback, complaints and service data to drive improvement. Develop and monitor service dashboards and KPIs covering growth, revenue, utilization, digital adoption, productivity, patient experience, quality, safety and financial performance, using insights to identify opportunities and address operational gaps. Build and develop high-performing teams while fostering strong collaboration across clinical, operational, commercial, digital, IT, quality, risk, finance, marketing and other support functions. Requirements: Bachelor’s degree in healthcare management, Business Administration, Health Sciences, Nursing, Pharmacy, Engineering, Operations, Technology Management or a related field. A postgraduate qualification such as MBA, MHA, MPH or equivalent is an advantage. 7–10 years of relevant professional experience, preferably within healthcare. At least 3–5 years’ experience in a managerial, service-line, operations, business development, digital health or transformation role. Demonstrated experience in business development, service growth, partnership development or commercial management. Proven experience developing business cases and launching, implementing or scaling new services or technologies