Role Overview

The Sales Representative will be responsible for generating leads, building strong client relationships, and consistently meeting sales targets. The role requires a strong understanding of the sales process, product knowledge, and excellent interpersonal skills to deliver exceptional customer experiences.

Key Responsibilities

Sales & Lead Generation

• Generate leads and maintain a healthy sales pipeline to meet and exceed set targets.

• Follow up with clients on promotions, offers, and product availability.

• Achieve monthly sales targets set by the company.

Client Engagement

• Welcome and engage clients in the showroom, identify their needs, and recommend suitable products and solutions.

• Prepare and deliver product demonstrations with the support of the technical team.

• Collaborate with designers/Visual Merchandisers to create layouts and mood boards for customized client solutions.

• Conduct client site visits and take accurate site measurements where required.

Quotations & Order Processing

• Prepare accurate quotations based on client specifications and follow up until deal closure.

• Confirm product availability and manage order booking.

• Negotiate effectively with clients to finalize sales.

Invoicing & Delivery

• Process client payments in compliance with company policies.

• Liaise with the front desk and warehouse teams to ensure timely and accurate deliveries.

• Serve as the main point of contact for clients, resolving issues during or after delivery.

Client Relationship Management

• Build and maintain long-term relationships with new and existing clients.

• Provide after-sales support and gather customer feedback on products and services.

• Address and escalate client concerns, ensuring timely resolutions.

• Update client database with accurate and up-to-date information.

Showroom & Policy Support

• Assist Visual Merchandisers in setting up attractive showroom displays.

• Adhere strictly to company sales policies, procedures, and payment terms.

• Share feedback and recommendations with the Branch Manager to improve sales operations.

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Requirements

• Minimum of 1–2 years’ experience in furniture retail sales.

• Strong track record in sales, client engagement, and deal closure.

• Excellent interpersonal, communication, and presentation skills.

• Self-motivated, proactive, and entrepreneurial mindset.

• Team player with the ability to collaborate across departments.

• High sense of responsibility, integrity, and business ethics.

• Strong client orientation with a solution-driven approach.

• Ability to engage confidently with high-end clients and customize solutions to their needs.

• Well-versed in CRM practices for maintaining and strengthening client relationships.

Applications are invited for Nairobi and Mombasa