Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-rich, high-capacity African network which seamlessly links more than 50,000km of terrestrial fibre and in excess of 40,000km of submarine cable - with landings all around the continent. WIOCC’s unrivalled network gives carriers access to affordable, reliable, high-speed connectivity to and from over 400 locations across 30 African countries, as well as to 100 cities in 29 countries in Europe and more than 700 cities in 70 countries globally. To address the proliferation of international and terrestrial links, and the challenge this presents to carriers and ISPs looking to improve their own network resilience and performance (by building in additional diversity), WIOCC developed an attractive one-stop-shop, end-to-end managed service solution. Simpler and much more convenient than having to deal direct with multiple operators, WIOCC’s one-stop-shop solution shields customers from much of the complexity associated with delivering reliable high-performance international connections into, out of and within Africa.Job Objective: Design, develop, and maintain automation and software solutions that streamline and optimize the company’s systems and infrastructure, applying strong software engineering, system design, and architecture principles. Reporting Line: IT Development Manager Key Duties and Responsibilities Gather system user requirements and translate them into robust system architecture and software design specifications for automation and integration solutions Design, develop, and implement scalable software and automation solutions for configuration, provisioning, monitoring, and troubleshooting across enterprise systems and integrations, applying sound system design and architecture practices (network environments, including NNIs, are a key application area) Architect and build monitoring and analytics capabilities into automation solutions to enhance system performance, scalability, proactive management, fault detection, and reporting Develop and maintain well-architected automation scripts, services, and workflows using tools such as Python, Ansible, Terraform, and REST APIs to streamline operations across systems Design and implement integrations between automation platforms and B/OSS systems, applying strong system architecture practices to ensure seamless interoperability with existing systems Research and evaluate emerging technologies, frameworks, and architectural patterns to enhance automation capabilities and recommend innovative solutions for improving systems and operations Develop and maintain documentation, including system architecture and design diagrams, automation processes, integration workflows, and technical guidelines Own the full software development lifecycle for automation and systems engineering projects, including requirements analysis, system design and architecture, development, testing, implementation, and maintenance Provide support and troubleshooting for automated systems and processes, collaborating with operations teams to resolve issues Ensure business data completeness, consistency, and integrity, managing master and transactional data effectively Ensure business continuity through proper and regular backups of system and user data Identify opportunities and champion business process automation to improve efficiency and reduce manual workloads Ensure compliance with security, reliability, and sound architectural best practices in all systems and automation solutions Assist other departments and lead projects, providing reports as requested by the IT Development Manager Minimum Qualifications Bachelor’s degree in computer science, Software Engineering, Information Technology, or a related field from a recognized university Certifications in software development, systems/solutions architecture, or cloud platforms (e.g. AWS, Azure, GCP) are desirable Networking certifications such as CCNA, CCNP, or JNCIA are an added advantage Experience and Skills Minimum 3 years’ experience in systems/software engineering, application development, or a related technical role Strong foundation in system design, software architecture, and development best practices (e.g. design patterns, microservices, API-first design, scalable architectures) Solid understanding of networking technologies including BGP, OSPF, DNS and DHCP Proficiency writing automations with scripting languages such as Python and Bash Working knowledge of YANG, YAML, and JSON Familiarity with using REST APIs Working knowledge of Git Excellent understanding of technology concepts such as SDLC, systems engineering, IT performance management, IT operations, operational monitoring, security monitoring, and KPIs Knowledge of various IT infrastructure technologies (e.g., applications, servers, networks, and storage)