Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.Job Purpose To provide exceptional customer support on non-voice channels through WhatsApp, delivering prompt assistance, accurate data updates, and maintaining a positive brand image, contributing to company growth. Key Responsibilities Customer Engagement Engage with customers through WhatsApp and other non-voice platforms. Respond to inquiries, complaints, and requests promptly and professionally. Maintain a calm and positive chat tone, even during challenging interactions. Data Management & Accuracy Update and maintain accurate customer data across multiple platforms. Ensure strong attention to detail and accuracy in data entry. Issue Resolution & Escalation Monitor chats and escalate critical issues when necessary. Collaborate with internal teams to resolve customer issues and meet service standards. Brand & Communication Standards Ensure brand tone and voice consistency in all written communication. Stay updated with trends in social media, customer care, and digital communication. Continuous Improvement Suggest improvements to enhance channel performance and response efficiency. Manage tasks efficiently within set timelines to deliver prompt support. Other Duties Perform any additional duties assigned by management. Qualification and Experience Education Diploma in Customer Service, or a related field. Experience Previous experience in a customer support role. Previous experience in customer support or social media engagement. Experience with WhatsApp Business and related tools is preferred. Technical Skills Proficiency in WhatsApp Business and related tools. Fast typing skills and ability to handle multiple chats simultaneously. Strong attention to detail and accuracy in data entry. Core Competencies Excellent written communication with strong grammar and spelling. Ability to resolve complaints with professionalism and empathy. Flexibility and adaptability to new tools, processes, and customer needs. Strong organizational and time management skills. Ability to work under pressure and meet deadlines. Team player with a collaborative mindset.