Job Specifications** Education & Qualifications****

• Bachelor's degree in Information Technology, Risk Management, Business or a related field.

• Professional BCM certification strongly preferred.

Experience****

• 5+ years in business continuity, disaster recovery, operational risk or operational resilience.

• Demonstrated experience leading Crisis Management activation and post-incident reviews.

• Experience in financial services (fintech, PSP, banking or mobile money) across multiple jurisdictions.

• Working knowledge of regulatory BCM requirements across Loop DFS markets.

• Demonstrated experience coordinating BIAs, BCPs, DR tests, simulations and crisis communications across multiple teams and countries.

Technical Specifications ****

BCM, DR & Operational Resilience****

• Strong working knowledge of recognised BCM, operational resilience and risk and control frameworks.

• Hands-on experience designing BIAs, BCPs, DR plans and Crisis Management protocols across quarterly testing cycles with audit-ready documentation.

Regulatory & Audit****

• Familiarity with BCM regulatory frameworks applicable to PSPs across Loop DFS markets.

• Experience preparing BCM submissions for management, audit, Group BCM and regulators.

Technology Awareness****

• Working understanding of core banking, payment switches, API gateways, CRM and critical fintech platforms.

• Familiarity with cloud and SaaS operating models and their resilience considerations.

Crisis Management****

• Demonstrated ability to coordinate executive decision-making and stakeholder communications during live incidents, with strong post-incident review discipline.

Project Management & Documentation**

• Strong project management, documentation and reporting discipline.

BCM Framework, Plans & Testing — 40%**

Framework Ownership:** Own the Loop DFS BCM framework across all markets, aligned to Group BCM policy, regulatory expectations and recognised international standards.**

BIA & BCP Programme:** Ensure every critical business unit — Product, Operations, Technology, Finance, Customer Experience, Compliance — maintains current Business Impact Analyses and Business Continuity Plans. Lead annual and ad-hoc reviews.**

Testing & Simulations:** Run the quarterly call-tree, DR switchover and crisis simulation calendar. Document all results, gaps and remediations. Maintain the central BCM test repository as audit-ready evidence.**

DR Alignment:** Work with Technology to validate IT Disaster Recovery Plans, RTOs and RPOs against business BCPs. Sign off on alignment annually.**

Crisis Management Leadership — 25%****

Protocol Design:** Design and maintain the Loop DFS Crisis Management protocol; ensure country-level activation protocols are tailored to each jurisdiction and tested.**

Crisis Activation & Coordination:** Activate the Crisis Management response during major incidents. Coordinate decision-making, communications and recovery across executive, country, technology and customer-facing teams in real time.**

Post-Incident Reviews:** Lead structured post-incident reviews. Capture lessons learned, drive closure of remediation actions and update BCM and CM documentation accordingly.**

Committee Secretariat:** Serve as secretary to the Loop DFS BCM and Crisis Management Committee — convene meetings, set agendas, document decisions, and report to the Head TM&R and Group BCM lead.**

Reporting & Audit Support — 20%****

BCM Reports:** Prepare BCM reports for management, Internal Audit, Group BCM and regulators when required. Maintain zero overdue BCM reporting obligations.**

Audit Engagement:** Lead BCM engagement with Internal Audit, external auditors and Group Risk. Own closure of all BCM-related audit findings within agreed timelines.**

MI & Reporting:** Produce executive and Board-level reporting on BCM posture, test outcomes and Operational Resilience KRIs.**

Team Leadership, Capability & Continuous Improvement — 15%****

Team & Champions Network:** Lead the BCM Specialist and operate a network of Business Continuity Champions across all Loop DFS markets.**

Awareness & Training:** Run periodic BCM and Crisis Management awareness training across Loop DFS subsidiaries, tailored to technical and business teams.**

Continuous Improvement:** Monitor trends in operational resilience, emerging digital risks and regulatory shifts. Keep the BCM and CM programme current.