Skills and Competencies Required

• Excellent communication and interpersonal skills;

• Excellent planning and organization skills;

• Ability to work under pressure;

• Excellent problem solving and decision-making skills;

• Knowledgeable with industry’s rules and regulations; and

• Results driven and customer focused

• Understanding of the insurance industry, particularly the area they work in, such as fire, life, accident or marine insurance

• Understanding of relevant laws

Knowledge & Work Experience

• Minimum 1-year work experience in claims handling, underwriting experience is an added advantage

Academic and Professional Qualifications required

• Degree in Actuarial Science/Statistics or Business-Related field

• Diploma in Insurance (IIK) or ongoing

• Initial reserving of new claims.

• Analyse claims and decide whether they are covered by policy.

• Make recommendations for the settlement of claims.

• Inform clients if claims are accepted and how they will be allocated.

• Analysing and authenticating service provider’s reports/ recommendations and preparing repair authority letters to garages as well as preparing courtesy car letters.

• Appointment of Loss adjusters and investigators to investigate suspicious claims within stipulated timelines.

• Issuing of discharge vouchers for approved offers and letter of offers.

• Checking claims payment vouchers and dispatching the same as well as reviewing of files after payment is done.

• Make sure all enquiries and payments are dealt with quickly.

• Process service provider payments.

• Third party recoveries