SKILLS, KNOWLEDGE & COMPETENCIES**

Strong communication and interpersonal skills.

Good negotiation and persuasion abilities.

Customer service orientation.

Attention to detail and accuracy.

Ability to maintain confidentiality and professionalism.

Basic analytical and problem-solving skills.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Ability to work under pressure and meet performance targets.

Good report-writing and record-management skills.

High integrity and ethical standards.

QUALIFICATIONS & EXPERIENCE**

• Business Degree.

• Proficiency in computer applications.

Contact customers with overdue loan repayments through phone calls, SMS, email, and other approved communication channels.

Supporting coordination with EDC partners on Digi Loan recovery activities.

Timely updates of loan balances for the portfolio under EDC.

Preparing daily, weekly, and monthly Digi Loan collections reports.

Monitoring and tracking DPD 1–6 accounts for early intervention in terms of SMS, Calls and emails.

Identifying anomalies in the Digi Loan portfolio before the accounts are due for outsource.

Updating collection performance trackers and dashboards.

Assisting in reconciliation of recovery data between internal systems and outsourced agents.

Supporting ad hoc analysis on Digi Loan portfolio performance trends.