Requirements:

•                 Bachelors’ degree in a business related field

•                 Business process reengineering/improvements certification e.g. LEAN Six Sigma, TQM, Kaizen

•                 At least 8 years’ experience in a similar role in the financial services industry.

•                 Understanding of the Insurance Industry/Financial Services

•                 Knowledge of design thinking, Customer Journey Mapping

•                 Agile certification

·        Provide strategic leadership and co-ordination to major improvement projects across multiple functions within ICEA LION Life

·        Deliver significant operational improvement and financial benefit across functions

·        Lead multiple process improvement initiatives to a quantifiable result in defect reduction, cost avoidance, loss reduction or revenue enhancement

·        Assess complex situations and data that lead to the identification, prioritization and selection of process improvement opportunities

·        Act as a change agent to instill a continuous improvement mindset across multiple functions within ICEA LION Life

·        Serve as an internal expert on process improvement tools and techniques, and coach process owners and leadership

·        Facilitate in the process for identifying opportunities for improvement, inclusive of intelligent automation solutions

·        Monitor service delivery standards and impact of process improvement