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Faulu Mfb - Senior Relationship Officer Sme

Old Mutual

full time Nairobi Posted 18 hours ago

**SKILLS, KNOWLEDGE & COMPETENCIES ****

  • Business management skills

  • Credit management skills Supervisory skills

  • At least 5 years as a Universal Banker in MSME business

  • Lending hands on experience of at least 3 years.

Competencies Required ****

  • Good communication 

  • Interpersonal skills

  • Team leader/player

  1. QUALIFICATIONS & EXPERIENCE ****

Education ****

  • Business related degree from a recognized university

Professional Qualifications ****

  • Accounts Qualification Section 4 of CPAs 

Additional Qualifications/Experience(Preferred, Not A Requirement) **

  • Master’s degree

  • Proactively market and generate business through client recruitment, deposit mobilization and disbursement

  • Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships

  • Maintain up to date records of all customer visits for all customers

  • Cross sell all Faulu products and services to both existing and potential clients

  • Business growth initiatives including marketing activities, new business signups, new partnerships etc

  • Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations

  • Adhere to current procedures, processes, memos and circulars as may be issued from time to time

  • Provide ongoing support to Remote Sales Consultants to enhance their productivity and effectiveness

  • Address all customer queries within stipulated Service Level Agreements (SLAs)

  • Monitor the portfolio quality on a daily basis and proactively institute remedial actions

  • Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)

  • Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections

  • Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)

  • Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility

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