Founded in February 2020, our journey started with a vision. A vision for quality, affordable and on-demand healthcare for all with a simple swipe. We are creating an all-inclusive service that caters for all individuals with a mobile device, regardless of their location, health history and social status.About the Role We are seeking a customer-focused and proactive Customer Care Agent to join our growing telemedicine team. The successful candidate will be responsible for providing exceptional support to patients, handling inquiries, coordinating appointments, and ensuring a seamless customer experience across all communication channels. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, live chat, and social media platforms. Assist patients in booking, rescheduling, and cancelling medical appointments. • Guide customers on the use of telemedicine services and digital healthcareplatforms. Resolve customer complaints and concerns efficiently while maintaining a high level of customer satisfaction. Escalate complex medical or technical issues to the relevant departments. Maintain accurate customer records and update information in the CRM system. Follow up with patients to ensure service satisfaction and continuity of care. Support customer retention initiatives and promote available healthcare services where appropriate. Adhere to company policies, data privacy regulations, and confidentiality requirements. Qualifications and Requirements Diploma or Bachelor's Degree in Customer Service, Business Administration, Communication, Healthcare Administration, or a related field. Minimum of 1-2 years of experience in customer service, call center operations, healthcare, insurance, or a related role. Excellent verbal and written communication skills. Strong interpersonal and problem-solving abilities. Proficiency in Microsoft Office Suite and CRM systems. Ability to multitask and work in a fast-paced environment.