About You

To be successful in this role, you would need:

• Minimum bachelor’s degree holder in a business-related field

• 2 years’ Experience in parts sales with notable sales record

• Customer service training will be an added advantage

• Strong Customer focus

• Valid Driving License

• High level of accuracy and attention to detail essential

• Ability to meet deadlines and to work autonomously and as part of a team

• Builds productive working relationships with fellow employees through clear communications.

• Assist Service Technicians in determining parts requirements.

• Maintains positive working relationships with vendors and staff.

• Informs customers when special order parts have arrived

• Provides Technician with necessary parts with minimal wait time; uses parts pre-picking when applicable (e.g., when customer is coming in for recall part or scheduled service interval).

• Apply retailing techniques to sell and display parts and accessories.

• Coordinates with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.

• Identifies and supports opportunities for methods/process improvement in the Parts Department.

• Uses parts resources (catalogues) to acquire information on parts and accessories inventory.

• Maintains tight control over parts inventory to increase efficiency and eliminate customer delays.

• Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum

• Maintains a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.

• Receiving and answering customer enquiries on parts and making follow up for sale.

• Placing special orders and making follow up for sale.

• Upselling parts whenever serving customers.

• Actively participating in promotions that the company may organize.