Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-rich, high-capacity African network which seamlessly links more than 50,000km of terrestrial fibre and in excess of 40,000km of submarine cable - with landings all around the continent. WIOCC’s unrivalled network gives carriers access to affordable, reliable, high-speed connectivity to and from over 400 locations across 30 African countries, as well as to 100 cities in 29 countries in Europe and more than 700 cities in 70 countries globally. To address the proliferation of international and terrestrial links, and the challenge this presents to carriers and ISPs looking to improve their own network resilience and performance (by building in additional diversity), WIOCC developed an attractive one-stop-shop, end-to-end managed service solution. Simpler and much more convenient than having to deal direct with multiple operators, WIOCC’s one-stop-shop solution shields customers from much of the complexity associated with delivering reliable high-performance international connections into, out of and within Africa.Job Objective:  The TAC (IX-IP) Engineer is responsible for providing 3rd Level technical IP support, resolving escalated incidents, addressing assigned problems, and managing the WIOCC Network. The incumbent will be recognized as the company's Technical IP Support Expert and will act as the primary liaison between the IP Engineering and Operations teams, ensuring seamless integration, communication, and technical alignment across both functions. Reporting Line: TAC Manager Key Duties and Responsibilities 24/7 Tier 3 Technical Assistance Centre (TAC) IP Interface: Serving as the final internal escalation point for complex IP network issues Problem Resolution: Providing direct, high-level support to the Network Operations Centre (NOC) and field engineering teams to resolve critical incidents Mentorship & Training: Developing the technical competency of the Operations team through targeted training and ongoing mentorship Technical Stakeholder Consultancy: Delivering expert technical guidance, service management, and pre-sales support to key stakeholders and commercial teams Deputising for the TAC Manager: Factoring in management coverage and assuming leadership responsibilities for the department as required Vendor Management: Managing relationships and performance deliverables with third-party network equipment vendors Network Lifecycle Management: Overseeing the installation, testing, commissioning, integration, and final hand-over of IP networks Performance Optimisation: Utilising network quality and performance management tools to generate ad-hoc reports and insights Reporting & Continuous Improvement: Producing regular IP network performance reports and driving the execution of network improvement plans Project Leadership: Leading cross-departmental initiatives and providing comprehensive project reporting as requested International Mobility: Travelling globally to support business requirements as and when required IP Address Management (IPAM): Managing WIOCC IP address blocks and allocations DCN Support: Maintaining and supporting Data Communication Network (DCN) systems Process Automation: Collaborating with the IT team to automate network performance and operational reporting Knowledge Sharing: Organising and leading quarterly IP technical workshops for the support and operations teams Minimum Qualifications: Bachelor's degree in Engineering or related technical field Technical certifications in optical networking, JNCIS (essential), JNCIP (desirable) or equivalent  Strong communication and interpersonal skills Experience and Skills Industry Experience: A minimum of 5 years’ technical experience within the telecommunications industry managing complex IP networks, with at least 4 years ideally spent in Tier 2 technical support or an equivalent high-level role Technical Proficiency: Comprehensive knowledge of transport and routing technologies, including DWDM, OTN, Ethernet, and Core Data networking (IP/MPLS, IS-IS, BGP, L2VPN, and L2circuit) Vendor Expertise: Proven experience supporting transmission and switching equipment from leading global manufacturers, including Juniper, Nokia, Ciena, Infinera, Tejas Networks, and MikroTik Network Monitoring & Diagnostic Tools: Proficient with network monitoring platforms (e.g., PRTG, SolarWinds NPM, Cacti, MRTG) and a robust suite of IP troubleshooting utilities Leadership & Mentorship: Demonstrated ability to effectively share knowledge, train, and mentor junior team members Communication Skills: Strong written and verbal communication skills, with a proven track record of synthesizing and concisely explaining complex technical data to clients Operational Excellence: Adept at utilizing B/OSS (Business and Operations Support Systems) tools to accurately, concisely, and promptly log critical operational data Prioritisation & Problem Solving: Proven ability to manage competing priorities and deliver robust solutions under pressure in a fast-paced environment Professional Mindset: Driven, self-motivated, and possesses a strong "take-ownership" attitude toward operational challenges Client & Stakeholder Engagement: Exceptional customer-facing skills, with the commercial and technical credibility to lead high-level architectural discussions with Webscale Network Architects Attributes Client focused, relationship builder Integrity, honest with high ethical standards Boundless, passionate, and flexible Personal excellence, accuracy, and attention to detail Collaborative, achieve results through teamwork and partnerships