Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-rich, high-capacity African network which seamlessly links more than 50,000km of terrestrial fibre and in excess of 40,000km of submarine cable - with landings all around the continent. WIOCC’s unrivalled network gives carriers access to affordable, reliable, high-speed connectivity to and from over 400 locations across 30 African countries, as well as to 100 cities in 29 countries in Europe and more than 700 cities in 70 countries globally. To address the proliferation of international and terrestrial links, and the challenge this presents to carriers and ISPs looking to improve their own network resilience and performance (by building in additional diversity), WIOCC developed an attractive one-stop-shop, end-to-end managed service solution. Simpler and much more convenient than having to deal direct with multiple operators, WIOCC’s one-stop-shop solution shields customers from much of the complexity associated with delivering reliable high-performance international connections into, out of and within Africa.Job Objective: Provide pre-sales technical support to clients and the sales, bid and commercial teams. Review client needs and design end-to-end optimized technical and commercial solutions. Ensure technical, capacity and inventory feasibility, to meet service level agreements, timescales and budget. Reporting Line: Head of Capacity Planning Key Duties and Responsibilities Commercial Technical Pre-Sales: Driving the technical sales lifecycle and provisioning pipeline; translating complex customer requirements into scalable digital infrastructure proposals that accelerate time-to-revenue End-to-End Solution Architecture: Design and delivery of high-availability, mission-critical network architectures, producing comprehensive HLDs/LLDs (High-Level/Low-Level Designs) for enterprise and carrier-grade clients Risk Management & Governance: Proactively identifying and mitigating architectural constraints, commercial risks, and delivery bottlenecks to ensure seamless, on-time solution deployment Product Strategy & Lifecycle Management: Translating complex engineering capabilities into clear technical product descriptions, architecture blueprints, and service definitions to support New Product Development (NPD) Engineering Process Standardisation: Establishing and operationalising rigorous design governance and engineering frameworks to streamline solution planning and scale network architecture practices Cross-Functional Ecosystem Alignment: Partnering with Product, Engineering, Delivery, and Finance teams to deliver bespoke, end-to-end solutions with a focus on seamless service assurance, fulfilment, and billing integration Operational Excellence & Efficiency: Driving continuous improvement initiatives across the solution development lifecycle, significantly reducing design turnaround times and optimizing workflow efficiencies Data Governance & Asset Integrity: Championing data accuracy and integrity across core OSS/BSS platforms and engineering databases to ensure precise network capacity planning and inventory management Technical Articulation & Visualization: Authoring high-impact network schematics, technical topology drawings, and strategic performance insights for executive leadership and stakeholder briefings Minimum Qualifications Bachelor’s degree (or equivalent) in a core engineering, computing, or technical discipline 8+ years of deep-domain experience across the telecommunications and digital infrastructure sectors, including 5+ years dedicated to architecting high-availability, scalable network solutions Proven expertise designing and optimizing critical connectivity frameworks across Subsea networks, Terrestrial Fibre, and Colocation infrastructure Adept at leveraging deep technical knowledge across Transport technologies (DWDM, OTN, SDH) and complex IP routing structures, including Global Peering, IP Transit, and advanced Layer 2/3 Carrier Ethernet services Experience and Skills Network Design & Architecture: Proven track record in a network engineering role focused on the design, planning, and development of complex, high-value Transmission or IP connectivity solutions Operational & Pre-Sales Expertise: Expert knowledge across the entire lifecycle of network operations, service delivery, sales support, and infrastructure management Solution Costing & Impact Assessment: Advanced capability in developing comprehensive solution options to accurately identify all operational impacts, dependencies, and capital/operational costs (CAPEX/OPEX) related to recommended designs Product Lifecycle Management: Strong experience with product and technology development lifecycles, including technical product creation, fulfilment, service assurance, and billing integration procedures Market Awareness: Comprehensive knowledge of the competitive telecommunications landscape regarding product and service offerings for enterprise connectivity solutions Geographical Information Systems (GIS): Expert knowledge and practical experience utilizing GIS platforms for network planning and mapping Executive Communication & Presentation: Exceptional written, verbal, and presentation skills, with a proven ability to synthesise complex technical data, drive clarity, and concisely communicate key project metrics to all levels of the organisation Prioritisation & Leadership: Demonstrated ability to manage competing priorities, set clear strategic direction, and solve critical problems within fast-paced, high-pressure environments Technical Toolset: Highly proficient in the Microsoft Office Suite (including advanced Excel, Word, and PowerPoint) and Microsoft Visio for technical diagramming and schematics Operational Flexibility: Willingness to work flexible hours outside of standard office times to provide dedicated support to international clients and critical incidents Attributes Client focused, relationship builder Integrity, honest with high ethical standards Boundless, passionate and flexible Personnel excellence, accuracy and attention to detail Collaborative, achieve results through teamwork and partnerships