Role Purpose To lead and manage all housekeeping and laundry operations across the hotel, ensuring the highest standards of cleanliness, presentation, and guest comfort. You will drive departmental financial performance, maintain brand standards, develop your team, and ensure every guest room and public area reflects CityBlue's commitment to excellence.

What You Will Do

1. Housekeeping Operations & Standards  Oversee all housekeeping activities including guest rooms, public areas, pool area, restaurants, conference rooms, and back-of-house spaces  Ensure all guest rooms are cleaned, inspected, and ready for check-in by guaranteed time  Manage VIP room setups and special request preparations  Coordinate with Front Office for early check-ins, late check-outs, and day-use room turns  Plan and execute deep cleaning schedules for carpets, upholstery, windows, and hard-to-reach areas

2. Laundry Operations  Oversee hotel laundry including guest laundry, staff uniforms, restaurant linens, conference tablecloths, and pool towels  Ensure all linens and uniforms are properly cleaned, pressed, and damage-free  Maintain par levels to avoid shortages during peak occupancy  Manage equipment maintenance for washers, dryers, irons, and folding machines

3. Financial Performance & Cost Control  Prepare and manage the annual housekeeping budget  Control expenses including cleaning supplies, guest amenities, linen replacement, and uniforms  Conduct monthly stock takes of linens, towels, uniforms, chemicals, and guest supplies  Calculate and maintain optimal linen par levels based on occupancy forecasts  Monitor room attendant productivity and adjust staffing levels based on occupancy

4. Team Leadership & Development  Lead a housekeeping team including Supervisors, Room Attendants, Public Area Attendants, Laundry Staff, andHousemen  Conduct regular training on cleaning standards, chemical safety, bed-making, VIP protocols, and guest interaction  Create daily and weekly schedules based on occupancy, group check-ins, and conference turnover  Participate in recruitment, performance reviews, and team recognition

5. Quality Control & Inspections

 Personally inspect a minimum number of rooms daily (10-15% of inventory) including all VIP rooms  Conduct regular walk-throughs of all public areas  Log and report maintenance defects to Engineering and track resolution  Review housekeeping-related guest feedback and implement corrective action

6. Inventory & Supplies  Manage ordering and stocking of all guest room amenities (toiletries, stationery, tea/coffee, slippers, etc.)  Ensure safe storage and correct dilution of cleaning chemicals  Forecast replacement needs for linens, towels, and staff uniforms  Source and maintain relationships with local suppliers

7. Hygiene, Safety & Compliance  Enforce strict hygiene protocols for high-touch areas and restrooms  Ensure all team members are trained in safe chemical handling  Manage lost and found process including logging, secure storage, and guest communication  Enforce strict key control protocols for master keys and guest room keys

8. Inter-departmental Coordination  Maintain close communication with Front Office on room statuses and VIP arrivals  Coordinate with Engineering on maintenance repairs and preventative maintenance  Ensure restaurant and pool areas are cleaned according to service schedules  Prepare housekeeping for group arrivals, wedding blocks, and conference turnovers

Who You Are

Experience  6-10 years of housekeeping experience  At least 3-4 years as an Executive Housekeeper or Assistant Executive Housekeeper in a 4 or 5-star hotel  Experience in a Hotel pre opening Projects set up and managing a housekeeping team of 20+ members  Coastal hotel experience (managing sand, coastal decay, humidity, pool towels) is highly desirable

Education  Degree or Higher Diploma in Hotel Management, Hospitality, or related field  Certification in housekeeping management from kenya Utalii College or related institution is desirable.

Technical Skills  Deep knowledge of cleaning techniques, fabric care, chemical safety, and inspection protocols  Strong financial literacy – budgeting, P&L interpretation, cost control, par level management  Proficiency with PMS / Hotel software (Opera, Material Controls, IDS, Micros similar) and basic Excel

Languages  Mandatory: Fluent English  Highly desirable: Fluent Swahili  Advantage: Additional international languages

Personal Attributes  Obsessive attention to detail – notices what others miss  Highly organized – manages multiple priorities simultaneously  Calm under pressure – handles group check-ins, VIP inspections, and staff shortages with composure  Team builder – develops room attendants into supervisors  Cost-conscious – knows where to save without compromising guest experience  Physically resilient – comfortable walking the property extensively each shift

Show more

Show less