Company Description

Olyth is a WhatsApp-native customer operations platform designed for SMEs in emerging markets such as Kenya, Nigeria, Ghana, South Africa, and the UAE. The platform unifies communication, support, payments, CRM, and workflows across a single omnichannel inbox, ticketing, live chat, and self-service tools to reduce fragmentation and revenue loss. Olyth’s AI operational brain, Thal, automates workflows, improves response quality, initiates refunds, and manages failed deliveries. Core capabilities include omnichannel messaging, ticketing and SLA management, light CRM, knowledge base and help center, shared workspaces, analytics, security controls, and in-platform payments through M-Pesa, Stripe, and Flutterwave.

Role Description

This is a full-time, on-site Sales Development Representative role based in Nairobi County, Kenya. The SDR will research and identify prospective customers, qualify inbound and outbound leads, and maintain a healthy sales pipeline in the CRM. This role will involve conducting outreach via calls, WhatsApp, email, and social channels to understand customer needs and position Olyth’s solutions effectively. The individual SDR schedule and coordinate product demos for the sales team, follow up on opportunities, and provide clear handovers for account executives. Day-to-day responsibilities also include maintaining accurate records of activities, gathering market feedback, collaborating with marketing on campaigns, and contributing to continuous improvement of sales processes. Qualifications Strong Inside Sales and Lead Generation skills, including prospecting, qualifying leads, and managing a structured outreach cadence. Proven Sales and Business Development abilities, with experience building and nurturing a pipeline and supporting deal progression. Excellent Communication skills, both written and verbal, with the ability to explain technical concepts in clear, simple language. Comfort working with CRM tools and sales engagement platforms; experience with SaaS or B2B technology products is an advantage. Demonstrated ability to work in a fast-paced startup environment, with strong organization, time management, and follow-through. Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience. Familiarity with SMEs in African or emerging markets and an interest in customer operations, fintech, or messaging platforms is a plus.

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