Position: Business Development Officer (BDO) Location: Westlands, Kenya Experience: Length 2 years in a similar position Salary: Ksh 40,000 Gross Retainer + Uncapped Commission Posting & Closing Date: 9th June 2026 – 19th June 2026

Arrow Facilities Management Ltd is a growing facilities management company providing cleaning, pest control, landscaping, and support services to corporate offices, commercial buildings, hospitals, schools, malls, and institutions across Kenya.

We are seeking a highly motivated Business Development Officer whose primary responsibility will be converting qualified sales opportunities into long-term service contracts.

Unlike traditional sales roles that rely heavily on cold prospecting, this position provides access to inbound inquiries generated through our website, referrals, recommendations, marketing campaigns, and tender opportunities. The successful candidate will be responsible for engaging prospects, conducting site visits, preparing proposals, handling objections, following up opportunities, and driving opportunities through to successful closure.

If you are confident, persuasive, highly organized, and enjoy turning opportunities into paying clients, we would like to hear from you.

Key Responsibilities

Sales Conversion & Client Acquisition

Manage and convert inbound sales inquiries into paying clients. Conduct client meetings, presentations, and site visits. Understand client requirements and recommend suitable service solutions. Prepare and present proposals, quotations, and service presentations. Follow up opportunities and maintain a healthy sales pipeline. Handle client objections and negotiate commercial terms. Secure long-term contractual cleaning and facilities management agreements. Participate in tender and RFQ submissions. Pursue selected new business opportunities where necessary.

Relationship Management

Build and maintain strong client relationships. Identify opportunities for contract growth and service expansion. Represent Arrow Facilities Management professionally at all times.

Performance & Reporting

Achieve monthly sales targets and activity expectations. Maintain accurate records of sales activities and opportunities. Submit periodic sales reports as required. Operate in accordance with the company’s Sales KPI & Performance Incentive Framework.

Qualifications & Experience

Diploma or Degree in Business, Marketing, Sales, or a related field. Minimum 2 years’ experience in Business Development, Corporate Sales, Account Management, or B2B Sales. Experience selling corporate services, outsourced services, facilities management solutions, cleaning services, security services, insurance, logistics, or other B2B service offerings will be an added advantage. Valid driving licence will be an added advantage.

Personal Attributes

We are looking for someone who is:

Trustworthy and professional. Results-oriented with a strong desire to succeed. Persistent and resilient. Confident engaging senior decision-makers. An excellent communicator and relationship builder. Adaptable and comfortable working in a dynamic and fast-paced environment. A quick learner with the ability to rapidly understand new industries, services, and client requirements. Highly organized with strong follow-up skills. Proactive, self-motivated, and capable of working with minimal supervision.

What We Offer

KES 40,000 Gross Retainer. Attractive Uncapped Commission Structure. Access to inbound sales opportunities generated through our website, referrals, recommendations, marketing campaigns, and tender opportunities. A balanced sales environment combining inbound lead conversion and business development activities. Structured KPI and Performance Incentive Framework. Ongoing coaching, support, and professional development. Opportunity to work with an established and growing company. Career growth opportunities for high performers and future leadership roles.

How to Apply

Interested candidates should email their application to humanresource@arrowfmltd.com with the subject line: Business Development Officer (Corporate Sales) Application

Applicants should attach: • Updated CV • Copies of academic and professional certificates

Applications will be reviewed on a rolling basis, and Arrow Facilities Management Ltd reserves the right to close the recruitment process earlier upon identifying a suitable candidate.

Only shortlisted candidates will be contacted.

We are an equal opportunity employer and look forward to welcoming a dynamic new team member.

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