KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. Our purpose is to inspire confidence and empower change. We have a notable Africa Footprint serving clients across the continent. KPMG One Africa refers to the KPMG firms in the Southern, East, and West Africa regions. These are comprised of 13 countries from the 3 regional clusters, i.e. Southern Africa: Botswana, Mauritius, Mozambique, Namibia, South Africa, Zambia, and Zimbabwe; East Africa: Kenya, Rwanda, Tanzania, and Uganda; West Africa: Ghana, and Nigeria.

Position Summary

The Alliance Market Lead – ServiceNow is an Associate director-level role responsible for converting KPMG's ServiceNow Elite Partner status into a consistent, growing stream of signed, delivering, revenue-generating engagements across Africa. This role manages the commercial relationship with ServiceNow, develops the joint pipeline, shapes complex ServiceNow-led opportunities into KPMG propositions, and drives the bid-to-close process for all ServiceNow alliance-originated deals. The Alliance Market Lead is personally accountable for ServiceNow alliance-attributed revenue at maturity and is KPMG's primary commercial relationship owner with ServiceNow's partner organisatio

n. Key roles and responsibiliti

es: (a)ServiceNow Alliance Pipeline Development ( 50%)Own and develop KPMG's ServiceNow alliance pipeline across Africa - maintaining a live, qualified pipeline of opportunities valued at 3–5× personal revenue tar get.Build and maintain relationships with ServiceNow's partner sales team, solution consultants, industry executives, and alliance managers across African mark ets.Attend ServiceNow partner forums, Knowledge conference, and joint account planning sessions as KPMG's primary commercial representat ive.Identify and qualify ServiceNow-led opportunities - positioning KPMG for SecOps, IRM, ITSM, HR Service Delivery, and Customer Service Management implementati ons.Develop joint go-to-market propositions with ServiceNow that leverage KPMG's Elite Partner status and differentiated delivery capabil

ity. (b) Deal Shaping and Commercial Conversion (35%)Shape complex ServiceNow opportunities into commercially viable KPMG propositions - working with the ServiceNow Architecture Lead (Block B) to ensure solutions are technically sound and deliver able.Lead proposal development, commercial structuring, and bid management for ServiceNow alliance-originated opportuni ties.Manage the end-to-end bid-to-close process - coordinating KPMG's pursuit team, ServiceNow deal desk, and client stakehol ders.Ensure clean pipeline-to-delivery handoffs - handing signed engagements to the delivery team with a clear scope, budget, delivery model, and alliance support plan.Maintain accurate pipeline forecasts and conversion rate tracking for the T&I leadership

team. (c) Elite Partner Governance and Relationship Management (15%)Manage KPMG's ServiceNow Elite Partner relationship - including partner agreement compliance, deal registration, certification tracking, and partner performance me trics.Coordinate with the ServiceNow Architecture Lead to ensure KPMG's technical delivery capability supports Elite Partner certification require ments.Participate in ServiceNow's partner advisory board and Elite Partner governance proc esses.Contribute to KPMG's ServiceNow joint business planning process, including annual planning and quarterly business reviews with ServiceNow's partner

team. Academic/ Professional qualifications and Exper

ience: ▪ Relevant degree in Business, Technology, or a relate d field.▪ ServiceNow Sales certifications preferred (Accredited Sales Engineer or equi valent).▪ Minimum 10 years of experience in technology sales, business development, or alliance management, with at least 5 years in a ServiceNow partner ecosystem context.▪ Proven track record of personally originating and closing ServiceNow-led technolog y deals.▪ Deep understanding of ServiceNow's partner programme, Elite Partner requirements, and commercial incentive str uctures.▪ Established network within ServiceNow's partner and enterprise sales organ

isation. Technical competencies & Personal att ributes: Demonstrate and articulate KPMG values as well as proven capabi

lity in: ▪ Alliance fluency: expert understanding of ServiceNow's partner commercial model, Elite Partner programme, and co-sell dynamics.▪ Commercial drive: motivated by pipeline development and revenue conversion - comfortable with hard targets and regular performance me asurement.▪ Deal shaping able to structure complex ServiceNow opportunities into commercially viable, delivery-ready KPMG pro positions.▪ Relationship management: builds trusted relationships with ServiceNow partner teams and client decision-makers at CIO and CDO level.▪ Collaboration: bridges the commercial and technical worlds - works closely with ServiceNow Architecture Leads and deliv ery teams.▪ Market knowledge: understands the ServiceNow market dynamics, competitive landscape, and customer adoption patterns in Africa n markets.▪ Market Intelligence: Demonstrate commercial awareness with sound knowledge of matters affecting t he market.▪ Business development entrepreneurial mind-set and ability to identify opportunities and develop high quality proposals.▪ Personal effectiveness - Excellent report-writing and presentati on skills.▪ People management - Leadership & manageme nt skills.▪ Performance management - Be a performance manager to the team in line with performance management g uidelines.▪ Risk management-lead in ensuring full compliance with KPMG quality & risk management req uirements.▪ Capacity building - Takes a lead in building capability of team to future proof workforce and full utilization of existing workforce. We offer: ▪ An exciting opportunity to work with a Big 4 firm on cutting edge clients acro ss Africa.▪ Continuous learning and de velopment.▪ Exposure to multi-disciplinary client serv ice teams.▪ Unrivalled space to grow and be i nnovative.▪ Opportunity for internation

al travel. If your career aspirations match this exciting o pportunity,please use the link belo

w to apply: Alliance Market Lead ServiceNow – Candidate

’s Summary. Filling the link is mandatory for consideration alongside your application to talentrecruit@kpmg.co.ke quoting ‘Alliance Market Lead – ServiceNow 'The role will be shortlisted on a r

olling basis. Please note that only shortlisted candidates will

be contacted.

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