Job Summary We are looking for a dedicated and customer‑focused Customer Support Executive to handle customer inquiries, resolve issues, and ensure a positive customer experience across multiple communication channels. Key Responsibilities Handle customer queries via email, chat, phone, or ticketing systems Provide timely and accurate information to customers Resolve customer complaints effectively and professionally Escalate complex issues to the appropriate internal teams when required Maintain detailed and accurate records of customer interactions Follow company processes, quality standards, and SLAs Ensure customer satisfaction and retention Collaborate with cross‑functional teams to improve service quality Required Skills & Qualifications Swahili language proficiency – Mandatory (written and verbal) Good command of English (written and verbal) Strong communication and interpersonal skills Excellent problem‑solving and customer‑handling abilities Basic computer knowledge and familiarity with MS Office / CRM tools Ability to multitask in a fast‑paced environment Willingness to work in shifts or weekends, if required Educational Qualification Educational Qualification Graduate / Undergraduate (any stream) Experience Candidates with 0–3 years of experience in Customer Support / BPO / Service roles Preferred Skills Experience with CRM or ticketing tools Multilingual ability (added advantage) Prior experience in voice or non‑voice support Good typing speed and attention to detail Work Location Onsite

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