Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society’s progressive good. The university has adopted several international best practices in its core functions, which has enabled its students and... Customer Relations Officer Qualification Must have: A Master’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution. Must have at least 3 years’ experience as a Public/Customer Relations Officer/Marketing Officer; or a comparable position. Must be computer literate. Must be affiliated to a relevant professional body. OR A Bachelor’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution. Must have at least 5 years’ experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position. Must be computer literate. Must be affiliated to a professional body Skills Effective written and verbal communication skills; along with active listening. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively. Key responsibilities also include Reporting to: Principal, Open Distance and Electronic Learning (ODEL) Duties and responsibilities: Ensuring that all calls to the ODEL Directorate are dealt with promptly, in line with the University’s standards and targets. Ensuring that all issues and inquiries raised on the ODEL Email are responded to on time. Liaising with colleagues in other relevant offices to resolve inquiries appropriately. Tracking action on all issues raised; and providing feedback on the same. Consolidating daily Customer Feedback reports, for the attention of the Principal, ODEL. Having full knowledge and ability to access all services, to help meet the individual needs of our customers. Ensuring that customers are advised of alternative communication methods. Taking ownership and responsibility for all inquiries presented to the ODEL Directorate.