The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Banks Special General Meeting resolved to incorporate under the Companies Act with a view to complying with the requirements for listing on the Nairobi Securities Exchange (NSE). The Bank went public and was listed on December 22nd 2008. Shares previously held by the 3,805 Co-operative Societies and unions were ring-fenced under CoopHoldings Co-operative Society Limited which became the strategic investor in the Bank with a 64.56% stake. The Bank runs three subsidiary companies, namely: Kingdom Securities Limited: This is a stockbroking firm with the bank holding a controlling 60% stake. Co-opTrust Investment Services Limited: This is the fund management subsidiary wholly-owned by the bank. Co-op Consultancy & Insurance Agency Limited (CCIA): This is the corporate finance, financial advisory and capacity-building subsidiary wholly-owned by the bank. Our Vision To be the dominant bank in Kenya and the region, riding on the unique Co-operative Model providing innovative financial solutions for distinctive customer experience. Our Mission To offer a wide range of innovative financial solutions leveraging on our heavy investment in multi-channels, national and regional presence and with a focus on excellent customer experience by a highly motivated and talented team. Our Values We are Trustworthy We are Innovative and Agile We Value our Customers/People We Share and Collaborate We have Passion for Excellence We are Bold and courageous. The Role Specifically, the successful jobholder will be required to: Develop and execute monthly work plans for AGMs, farmers’ field education days, and CMC meetings. Organize and facilitate training sessions for members, CMC, and managers. Provide regular updates to the CEO on outcomes and conduct quarterly performance reviews. Proactively market and secure Agency and brokerage contracts to increase market share. Review and renew auction and direct market contracts. Conduct marketing intelligence and promote coffee production, processing, and marketing. Collect and analyze field data on coffee production for strategic focus. Develop and maintain structured customer contact through visits. Communicate sales progress and resolve customer issues promptly. Attend customer education days and AGMs, advising on best practices. Provide growers with timely communication on sales progress and quality outcomes. Visit growers and Estates for credit discussions, analyzing applications. Evaluate repayment ability based on cash flows and coffee quality. Ensure proper recovery and documentation of credit requests. Ensure compliance with lending guidelines and Co-bank policies. Attend growers’ meetings and maintain records in line with organizational policies. Periodically assess procedures and benchmark against the market. Liaise with the warehouse department for clean coffee deliveries. Proper use and maintenance of the company motor vehicle. Adherence to motor vehicle use guidelines. Regular communication with the Fleet and Asset Manager. Skills, Competencies and Experience The successful candidate will be required to have the following skills and competencies: Bachelor of Commerce or Business Administration or Marketing. Diploma in an Agriculture-related field is an added advantage. Computer literacy. Minimum 3 years of experience in dealing with coffee growers. Previous experience in relationship management and customer training. Exposure to the coffee value chain.