Hihome is a consumer electronics brand that seeks to use the power of technology to push the boundaries of smart living and inspire users.Are you passionate about helping customers and creating great experiences? We are looking for a proactive and customer-focused Customer Service Representative to join our team. Employment Type: Full-Time (Must be available to start immediately) Key Responsibilities: Sales Completion Coordinate order fulfillment and product availability Customer Satisfaction Provide professional customer service Maintain positive customer relationships Complaint Resolution Handle and escalate customer complaints promptly Ensure timely issue resolution and follow-up Payment & Warranty Processing Support accurate payment processing Assist customers with warranty claims and processing Payment Accuracy & Compliance Ensure accuracy in payment handling and records Adhere to company cash handling procedures Delivery & Aftersales Support Coordinate timely deliveries and order fulfillment Support aftersales services including returns and exchanges Requirements: Diploma or Bachelor’s Degree in Business Administration, Communication, Marketing, Customer Service or a related field Previous customer service experience in a retail environment Excellent communication and interpersonal skills Strong problem-solving abilities Good computer literacy Ability to work in a fast-paced environment