For every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World's Best Safari Outfitter (Travel + Leisure). Travel+Leisure wrote that Micato treats guests like "well-loved, out-of-town relatives." This has been true since 1966, when Felix and Jane Pinto started Micato out of their home in Kenya. Now a world-renowned name, Micato remains a family-run company, and our travellers still join the Pintos for a meal at their home when they pass through Nairobi. As it has always been, Micato is more than just a business-it is a labour of love. Mission We provide you with award-winning Safari Directors, for whom the bush is a home away from home. Your accommodations-from colonial refinement to rustic elegance-cosset you in sublime comfort even in the midst of Africa's rugged wilds. But perhaps what makes Micato truly different can be summed up in a word: Guest. You are our guest, and that is more than a word to us. It's a commitment. And that commitment infuses every part of your Micato experience. The helpfulness of your Micato Concierge, who is cheerfully available for any request, 24 hours a day. The hot coffee offered on morning game drives, the wine and cheese in the afternoons. Thoughtful gifts in your room. The warm, welcoming smiles of your Micato hosts-even dinner at the home of Micato Kenya's founders, Felix and Jane Pinto. All of the little touches and friendly faces that transform a good journey into one that you will talk about for a lifetime. In 2012 we added a new difference to our impressive list-the virtually unprecedented luxury of including all tips during your trip, a feature rarely offered anywhere in the world. It’s all included, from gratuities to the Micato staff: our concierges, safari directors, tour managers and driver guides, to the waiters at included meals, and porters at lodges, camps and airports. In short, everyone. Some people call it revolutionary. We call it what it is: The Micato DifferenceThe Role This is a hands-on position suited to a digitally savvy, proactive, and service-oriented IT professional. The successful candidate will play a key role in supporting and enhancing the company’s IT infrastructure, while introducing modern technologies, automation tools, and intelligent digital solutions. The role requires a balance of strong technical expertise, excellent interpersonal skills, and high integrity to ensure seamless operations and effective support to all staff. Key Responsibilities & Requirements Bachelor’s degree or Advanced Diploma in IT, Computer Science, Information Systems, or a related field Minimum of 3–4 years’ work experience in the travel industry or a similar operational environment Strong technical knowledge in IT infrastructure, networking, systems support, and cybersecurity Experience supporting enterprise systems, ERP platforms, or business-critical applications Demonstrated problem-solving, troubleshooting, and communication skills Relevant IT or digital technology certifications Exposure to automation tools, data platforms, and emerging technologies Experience with ERP or booking systems (Tour Plan experience is an advantage) Familiarity with system integrations, APIs, and workflow automation Tour Plan & Systems Support Support system implementation, configuration, and ongoing optimization Assist with data migration, validation, and testing processes Ensure data integrity, reporting accuracy, and system performance Collaborate with operational teams to troubleshoot and resolve system-related issues Ideal Candidate Digitally savvy, proactive, and highly service-oriented Passionate about emerging technologies, automation, and continuous improvement Strong team player with the ability to train, guide, and support colleagues Demonstrates high integrity, professionalism, and accountability Comfortable balancing hands-on IT support with system enhancement initiatives Key Competencies Strong analytical and problem-solving abilities High attention to detail Ability to communicate technical concepts to non-technical stakeholders Project coordination and vendor management skills Process improvement mindset Ability to perform effectively in a fast-paced operational environment