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People Operations Assistant At Crossboundary

Safaricom Kenya

ICT / Telecommunication full time Nairobi Posted 1 day ago

CrossBoundary is a mission driven investment firm committed to unlocking the power of capital to make a strong return while creating a lasting difference in frontier markets.Job Description  CrossBoundary is recruiting a full-time People Operations Assistant to join the People Team. The People Operations Assistant is responsible for the high-volume, repeatable operational work that ensures accuracy and consistency across the employee lifecycle. You will be expected to execute contract issuance and tracking, perform onboarding and offboarding task execution, and manage benefit enrollments and removals. Additionally, this role will maintain HRIS data integrity through regular audits and serve as the primary point of contact for triaging non-ER inquiries through the People Ops helpdesk to ensure fast and reliable service delivery.   What you will do Your primary responsibilities would be:   Employee lifecycle admin support - Execute specific onboarding and offboarding tasks to ensure a seamless transition for employees:  Draft and distribute employee letters and fulfill various data requests  Support hiring managers with implementing effective onboarding plans for new hires to standardize employee experience   Manage the administrative execution of onboarding and offboarding tasks to ensure no step is missed  Manage our onboarding buddy and mentorship program, including pair new hires with an onboarding buddy and a mentor based on their role and preferences  Manage the Analyst & Associate Mentorship program and liaise with the Wall Street Prep team for required setups  Benefits Administration -  Handle the technical execution of benefits enrollments and removals: Support ongoing benefits administration, and ensure proper offboarding of exiting employees  Handle benefits-related grievances and audits to ensure all employees are correctly enrolled  Immigration & Compliance support –  support with data and document collection required for immigration applications  Data Integrity - Perform regular HRIS updates and audits to maintain clean, reliable data, and respond to People data-related questions & requests from the team  People Team Service Desk - Act as the first-line triage for the People Ops helpdesk/inbox for all non-Employee Relations inquiries  People Team dashboard – manage the People team dashboard once operational to ensure it is accurate & updated at all times  Office Leads support – work with the People Operations Senior Manager on Office Leads related initiatives aimed at standardising and optimising the CB experience across all our jurisdictions  Wellness initiatives execution – actioning on wellness initiatives plans across the team aimed at improving Employee experience  Ongoing process improvement - Support ad hoc process improvement projects and provide ongoing assistance to the People Operations Senior Manager and Chief People Officer  Who You Are  Bachelor's degree in human resources, Business Administration, or related field    3+ years of experience in People Operations/Human Resources   Ability to operate effectively in a fast-paced and changing environment    Excellent communication skills across diverse audiences & strong stakeholder management   Excellent interpersonal and organizational skills   Strong attention to detail and problem-solving skills   Ability to work independently & within a team, and manage multiple priorities    Proficiency in Microsoft Office and HRIS software systems (specifically BambooHR)