ADEC Kenya Services EPZ Limited (ADEC Kenya), ADEC Innovations’ outsourcing headquarters in Africa, hosts the company’s business process outsourcing (BPO) and knowledge process outsourcing (KPO) services, to providing data-entry services, research data trace, data and document management and back office support. ADEC Kenya also offers eLearning services through ADEC Innovations’ capabilities in curriculum design and content development; certifications, simulations and assessments; learning management systems; mobile learning systems; and content conversion. Launched in 2014, ADEC Kenya is an expert in bringing cost-effective onshore and offshore BPO solutions globally. Qualifications & Requirements Graduate of a Bachelor’s degree, preferably in Information Technology, Business Management, or any related field At least 3 years of experience as a Trainer, delivering and facilitating training programs Experience in the BPO industry is a plus Excellent communication skills, both written and spoken Strong presentation and facilitation skills Good analytical skills and proficiency in MS Office tools, including the use of functions, formatting, and aesthetics Ability to create training materials and evaluate training effectiveness Flexible to work in shifting schedules when required Ability to work in a fast-paced and dynamic environment Key Responsibilities Conduct training sessions for new hires and existing employees Prepare training materials, modules, and assessments Evaluate training effectiveness and prepare reports Maintain training records and documentation Coordinate with internal and external stakeholders regarding training needs Handle administrative tasks related to training