Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our employees, our investors, and our society - we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions - from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between. We want to be the logistics company people turn to - the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.Role Outline To plan, manage and coordinate all HGV drivers’ activity in the country in order to ensure cost effective and quality service is rendered to the client (internal & external) in line with DHL Supply chain strategy. Key Responsibilities Operational Management To ensure both internal and external customers are treated with respect by drivers and always receive the highest possible level of service. Ensure availability of competent drivers to always meet customer requirements. Lead and manage a team of drivers. Appropriately handle customer grievances or queries related to HGV drivers. To act as the principal operational liaison between DHL supply chain management and the team.                                  Build trusted relationship with control tower, workshop and operation colleagues to ensure to ensure efficient driver duties execution.   Appraise management on general driver activities, challenges and outcomes on a day-to-day basis.           Work closely with driver trainer. Observe and enforce all DHL supply chain statutory and industry best practices obligations tied to driver management.      Ensure all delivery paperwork, briefing/debriefing reports, preposition check list, weekly time sheets, and any other required paper is checked, appropriately field or forwarded to relevant personnel in a timely and organized manner. Evaluate driver violation report and take appropriate measures Ensure driver management department complies with company and local statutory obligations & legislations, health and safety, quality & BCM.  Exceptions right and night parking fees report.   Responsibility of driver duty roster design to maximize on driver availability to effectively serve the customer while appropriate rest periods (offs, leave, sick offs etc.) observed & cost controls in place (6th & 7th) day costs, allowances etc.         Develop a culture of respect and high performance within your team closely follow the EOS ensuring action plans are well formulated follows & updated on MATT.              To administer and report performance measurement of drivers, this includes provision of data used run the driver incentive scheme & the support of the same.                    To monitor, report and propose corrective /preventive measures against any event or action that poses an operation or financial risk to DHL supply chain vehicular assets, consignments and fuel.  Management of the 6th & 7 the day. Drive KPIs to ensure contract fulfillment and meet DHL’s operational expectations. Maintain strong customer relationships. Leadership & Stakeholder Collaboration Identify, develop, and empower team members to perform at their best. Foster an inclusive, collaborative, and high-performing workplace culture. Qualifications & Experience Bachelor’s degree in Logistics, Supply Chain Management. Minimum of 5 years of experience in logistics. Fuel tracking. Manage and plan biweekly driver toolbox meeting. Proven experience in driver leadership. Experience in project management, people management. Strong analytical and problem-solving skills, with the ability to drive continuous improvement. Proficiency in MS Office and other relevant logistics management tools. A deep understanding of supply chain needs, particularly within Logistics environment.