Job Description

About Us

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP

At Network International, we always stay ahead. In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

About The Job

The purpose of this role is to manage the chargeback process throughout the transaction lifecycle in compliance with Scheme Dispute Rules and Regulations. The role requires technical expertise and close collaboration with third‑party banks, internal stakeholders, and merchants to ensure accurate, timely, and effective dispute resolution.

Responsibilities

Job Accountabilities

Logging of chargebacks as and when received from our Acquirers. Adherence to SLA timelines as agreed with Acquirers and ensuring representation is done on a timely manner to avoid financial loss to DPO and the merchant. Retrieving & analysis of the supporting documents received from merchants to ensure evidence is as per requirements of the Card Schemes. Daily monitoring of chargebacks to capture any merchants with actual or potential to exceed chargebacks thresholds as set by the schemes. Coordinating, advice & guidance to merchants, Acquirers & internal stakeholders for chargeback related queries. Keeping abreast with scheme requirements for chargebacks. Follow up with Acquirer Banks for chargeback status once the chargeback window period lapses as per the scheme timelines.

Qualifications

QUALIFICATIONS

Education: Bachelor’s Degree or equivalent.

Experience

2 years of chargeback processing experience

Knowledge/Skills

Knowledge of Chargeback Rules & Regulations for various Schemes such as Visa, MasterCard, & AMEX.

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