About Pezesha Pezesha is a fast-growing fintech building scalable and responsible digital financial infrastructure for underserved MSMEs across Africa. For additional information, visit www.pezesha.com
Why We Are Hiring for People & Culture Coordinator As Pezesha continues to grow and evolve, there is a need to strengthen the coordination and execution of people operations across the Company. This role has been designed to ensure that key HR processes are delivered with accuracy, consistency, speed and alignment across teams. The People & Culture Coordinator will work closely with the CEO and leadership team, while collaborating with Legal and Finance, to support the seamless execution of core processes including contracting, payroll coordination, performance management, and employee lifecycle management. This role is critical in bringing structure, visibility, and follow-through to people operations, enabling a well-coordinated, high-performing team and ensuring that people processes effectively support the Company’s operational and growth priorities.
Role Overview The People & Culture Coordinator plays a central role in supporting both the execution of people operations and the overall employee experience across the Company. The role sits at the intersection of HR, Legal, and Finance, ensuring that core people processes are aligned, accurate, and delivered in a timely manner. At the same time, it contributes to shaping a positive, well-coordinated, and engaging work environment by supporting communication, team interactions, and culture initiatives. This role requires strong attention to detail, ownership of tasks end-to-end, and the ability to work across teams to close the loop on key people-related processes, while fostering clarity, consistency, and a people-centered approach across the Company.
Key Responsibilities Employee Lifecycle Management Coordinate end-to-end onboarding and offboarding processes, ensuring all documentation, approvals, and system setups are completed in a timely manner Facilitate employee setup and exit processes across internal systems Maintain accurate, complete, and up-to-date employee records and documentation across systems and trackers Track probation timelines and support employee confirmation processes Ensure a smooth and consistent employee experience across all stages of the employee lifecycle
Contracting & HR Coordination Collaborate with Legal to facilitate timely preparation and issuance of employee contracts (new hires, renewals, amendments) Ensure all contract details are aligned with internal approvals, budgets, and organizational policies before sharing with employees Maintain visibility on contract timelines, proactively tracking expirations, renewals, and amendments Coordinate follow-ups with stakeholders to ensure timely turnaround of contracts Maintain accurate documentation and records of all contractual changes for audit and compliance purposes
Payroll & Benefits Coordination Prepare and validate payroll inputs in collaboration with Finance, ensuring accuracy and completeness of employee data prior to payroll processing Maintain and regularly update employee benefits records, including medical cover and pension membership lists, ensuring all additions, removals, and changes are accurately captured Coordinate medical cover and pension updates with providers, ensuring member lists are current and aligned with employee data Serve as a point of contact for employee queries related to payroll inputs, benefits, statutory deductions, and insurance, ensuring timely resolution
Performance Management & KPI Coordination Coordinate end-to-end performance management cycles, including goal setting, check-ins, reviews, and confirmations Track completion and ensure alignment of KPIs to roles, departmental objectives, and organizational priorities Support managers and employees with timelines, guidance, and process clarity throughout the review cycle Monitor performance data and flag gaps, inconsistencies, or misalignments for review and action Support follow-through on performance-related actions, including confirmations and development needs
Talent Management & Development Support the coordination and implementation of talent management initiatives aligned to Companyal priorities and growth plan Coordinate end-to-end recruitment processes for designated roles, ensuring timely and well-aligned hiring decisions Contribute to strengthening the Company’s employer brand through candidate experience and engagement Support onboarding and integration of new hires to ensure a smooth and consistent employee experience Assist in identifying development needs across teams and coordinating relevant learning or training initiatives where applicable Support succession planning efforts by working closely with the CEO and leadership team to identify critical roles, potential risks, and development actions Maintain basic succession tracking (e.g., key roles, coverage, readiness) and support follow-through on agreed actions
HR Systems, Data & Reporting Maintain accurate and up-to-date HR data across systems (HRIS, Google Workspace, Slack), ensuring data integrity and consistency Reconcile staff records across systems to ensure alignment (active vs inactive staff, changes, updates) Generate and share regular HR reports (e.g., headcount, contracts, leave, performance tracking) to support operational and leadership needs Support preparation of people-related insights and reports for leadership to inform decision-making Identify data gaps and support continuous improvement of HR systems, reporting, and processes
Compliance, Policies & Process Ownership Support implementation and communication of HR policies, ensuring clarity and understanding across teams Ensure people processes are aligned with internal policies and applicable labor requirements Maintain complete, accurate, and audit-ready HR documentation (contracts, onboarding records, policy sign-offs) Support audit readiness and coordinate documentation required for internal and external reviews Identify process gaps and recommend practical improvements to strengthen consistency and compliance
Employee Experience & Culture Act as a point of contact for employee queries, ensuring timely and supportive resolution Support implementation of employee engagement and culture initiatives aligned with organizational priorities Coordinate internal activities, team check-ins, and culture moments to foster a positive work environment Design, coordinate, and track employee feedback mechanisms (e.g., pulse surveys, check-ins) Analyze feedback, identify key themes, and share insights to inform improvements in employee experience Promote consistency, clarity, and transparency in people-related communication across the organization
Document Management & Records Control Maintain and organize employee records across HRMIS and Google Drive, ensuring accuracy, completeness, and easy retrieval Ensure all employee documentation (e.g., contracts, onboarding records, policy acknowledgements) is properly filed, up to date, and consistently stored across systems Maintain alignment between HRMIS data and supporting documentation stored in Google Drive Support version control and proper organization of HR templates, policies, and standard documents within shared drives Ensure all records are audit-ready and compliant with internal documentation and record-keeping standards Uphold data privacy and confidentiality by ensuring secure handling and controlled access to sensitive employee information
Executive & Leadership Support Support the CEO in preparation for leadership meetings, bi-weekly company meetings and town halls Coordinate and consolidate people-related inputs, materials, and updates for leadership discussions Prepare and share people-related reports and insights to inform decision-making Track, document, and follow up on key action items arising from leadership and team meetings Support the communication of key people updates and initiatives across the organization, ensuring clarity and consistency
Key Requirements Experience Bachelor’s degree in Human Resources, Business Administration, or related field 3–5 years’ experience in HR Operations or People Operations & Culture roles Experience coordinating across functions (HR, Legal, Finance)
Desired Skills Strong ability to engage and work effectively with individuals across diverse teams, fostering collaboration and trust Ability to translate people data and insights into practical actions that support decision-making and process improvements Exceptional Company and coordination skills, with the ability to manage multiple priorities across functions High attention to detail and accuracy, particularly in documentation, payroll inputs, and data management Strong time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment Excellent communication and interpersonal skills, with the ability to interact professionally at all levels Problem-solving mindset, with the ability to identify gaps and follow through to resolution Strong stakeholder management skills to ensure alignment and smooth execution across teams Comfort working with HR systems and maintaining clean, reliable data Adaptability and flexibility in navigating evolving processes and Companyal needs
Application Procedure Interested candidates are invited to submit a detailed CV and a cover letter outlining their suitability for the role to jobs@pezesha.com Applications will be reviewed on a rolling basis, and Pezesha reserves the right to close the recruitment process once a suitable candidate is identified. Early applications are therefore encouraged. Please note that due to the high volume of applications, only shortlisted candidates will be contacted. Pezesha is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We welcome applications from all qualified individuals regardless of background, gender, or identity.
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