The Independent Policing Oversight Authority (IPOA) was established through an Act of Parliament published in November 2011 to provide for civilian oversight over the work of the police in Kenya. The inaugural Board was sworn into office in June 2012. Vision: A robust civilian accountability mechanism that promotes public trust and confidence in the National Police Service. Mission: To conduct impartial and independent investigations, inspections, audits and monitoring of the National Police Service to prevent impunity and enhance professionalism in the interest of the public Job Purpose Responsible for receiving, sorting and processing complaints on police misconduct at the Call Centre. Key Responsibilities/ Duties / Tasks An officer at this grade will undertake the following duties and responsibilities: Receiving and processing complaints on police misconduct at the call centre; Implementing internal case intake committee recommendations; Updating records at the call centre; Implementing systems and processes at the call centre for the efficient management of complaints against the police;v. Collecting and collating data for internal and external reports pertaining to the call centre; Providing feedback to the complainants on the status of complaints; Implementing risk mitigation measures; and Supporting the implementation of quality assurance standards in the call centre. Knowledge, Experience and qualifications required For appointment to this grade, an officer must have the following qualifications: Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and Proficiency in computer application.