The Independent Policing Oversight Authority (IPOA) was established through an Act of Parliament published in November 2011 to provide for civilian oversight over the work of the police in Kenya. The inaugural Board was sworn into office in June 2012. Vision: A robust civilian accountability mechanism that promotes public trust and confidence in the National Police Service. Mission: To conduct impartial and independent investigations, inspections, audits and monitoring of the National Police Service to prevent impunity and enhance professionalism in the interest of the public Job Purpose To be receiving, sorting and processing complaints on police misconduct. Key Responsibilities/ Duties / Tasks An officer at this grade will undertake the following duties and responsibilities: Implementing strategies, policies, manuals, plans, standards and procedures pertaining to complaints management; Receiving, documenting and processing complaints; Updating records of all complaints received and processed; Participating in inquiries into complaints of police misconduct; Participating in complaints management review meetings Implementing the recommendations of the Internal Case Intake Committee; Collecting and collating data for internal and external reports on complaints management; Implementing risk mitigation measures; and Providing feedback to the complainants on the status of complaints Knowledge, Experience and qualifications required For appointment to this grade, an officer must have the following qualifications: Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and Proficiency in Computer Application.