CFAO Kenya caters to demand for services and equipment, healthcare and consumer goods in Africa and the French overseas territories through several areas of expertiseJOB PURPOSE This role is responsible for service and repair of units in line with CFAO Kenya quality guidelines, for enhanced customer satisfaction and attainment of the Case after-sales targets. Additionally, the role ensures that tractors operate efficiently and safely, minimizing downtime and maximizing productivity for agricultural operations. MAIN RESPONSIBILITIES OF THE JOB Operational Responsibilities Carry out repairs in the field and in the workshop in line with the CFAO Kenya guidelines to ensure customer satisfaction; Disassemble and reassemble tractor components, ensuring proper functioning of the unit. Carry out pre-delivery inspection to ensure all the tractor systems are working as required; Train tractor operators on safety, basic maintenance as well as on tractor settings to ensure minimal disruption to the client’s business operations; Diagnose mechanical failures and repair tractors according to CNHI manuals and factory specifications. Use an electronic service tool(EST) to identify faults in MHP and HHP tractors. Conduct complex repairs, including engine overhauls, hydraulic system, and transmission repairs. Ensure all repairs and maintenance tasks comply with EHS standards. Maintained detailed records in the DR book of all maintenance and repair work performed. Submit online technical reports in the CNHI dealer portal. Perform additional general repairs and inspections as assigned by the workshop supervisor. Ensures accuracy of work orders by charging parts and labor to the proper work order segment Maintain a clean and orderly work area to 5S Standards. KNOWLEDGE, SKILLS AND EXPERIENCE (Minimum level of academic and professional qualification required to perform effectively in the role) Degree in Agriculture Machinery /Mechanical Engineering; Minimum level of experience required to perform effectively in the role 2 years working experience in a similar role WORKING RELATIONSHIPS Internal customers Sales Department Parts Department External Customers Parts and Service Customers COMPETENCIES Technical Agricultural machinery Computer literacy Electronic service tool diagnostic on high horse power tractors: [EST] Customer service Functional Report writing skills- ability to develop reports Presentation skills Communication skills Behavior       Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness Time Management – Ability to use time effectively and efficiently Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the CFAO KENYA values Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain