Turnkey Africa is a leading Pan-African insurance technology and services provider. We develop, supply and manage end-to-end insurance business software solutions and services for the insurance industry. Turnkey’s flagship product, TurnQuest Insurance Suite, is one of the most dynamic products in the market providing a comprehensive and integrated set of applications built on a common platform, that covers the entire insurance lifecycle. TurnQuest is further augmented by data and analytics capability that gives the insurer a 360-degree view of their business. Turnkey has a reputation of the highest standards in engineering excellence and we invest heavily in R & D to ensure a future-proof product in an industry that is constantly evolving and changing. Our uncompromising attention to detail has enabled us to achieve a distinctive 100% success rate in implementation of insurance and bancassurance solutions across Africa. As a Pan-African organisation, delivering real value to our clients is core to our DNA. This culture is manifested in the makeup of our company through a combination of experience and energy that ensures our team is in the unique position of being able to provide both thought leadership and innovative advice to our clients. With a dedicated team of over 100 professionals with extensive industry knowledge and expertise, we are getting the job done!SUMMARY OF ROLE The Lead Delivery Consultant owns the solution delivery and is ultimately responsible for the delivery of the implementation leadership, quality, and timely delivery of the Turnkey proprietary as well as partner products. ROLES AND RESPONSIBILITIES Delivery Management  Oversight and management of Delivery processes to ensure professional and effective delivery to customers.  Provides management and oversight of Delivery teams including  Create and maintain delivery resources & schedule,  Delivery assignments and capacity planning  Lead/facilitate internal meetings in support of delivery & implementation. Act as a change agent and possess the ability to work within ambiguity and achieve desired results. Be responsible for the overall leadership and lead role in managing the delivery of the TurnQuest solution through;  Maintaining complete control on delivery schedule and risk issues;  Facilitating timely decisions to maintain delivery schedule Identify delivery risks early and assist by providing prudent and timely recommendations for risk avoidance;  Setting and managing client expectations;  Creating and executing delivery work plans and revising as appropriate to meet changing needs and requirements;  Assist in communicating effectively with clients to identify needs and evaluate alternative business solutions;  Continually seek opportunities to increase customer satisfaction and deepen client relationships;  Monitor and evaluate Client Delivery team Assist in executing process improvements and the development of policies, procedures, methods, and tools in support of delivery. Supporting project office in implementation methodology, processes & tools;  Serves as a point of escalation for the delivery team  Ensures that the delivery team is guiding customer/partners through relevant change initiatives Delivery Roles. Requirement definition & Management – Coordinate requirement activities, their validation and sign-off ensuring that the needs of the key stakeholders are articulated determining the need and value of performing the activity based on the context. Process modelling – Determine requirement for and develop, coordinate and agree sign-off of the ‘As-Is’ and To-Be’ business process work. Gap Requirements Management– Coordinate and lead on the evaluation of requirements against the present state (where we are) & the target state (where we want to be) and identify opportunities to develop successful business requirements as well as cultivate stakeholder relationships needed to make the transition. Change Management – Lead on ensuring that the potential consequences of a change are correctly identified, that stakeholders have been identified and are part of the overall process and that benefits have been collated in response to the impact analysis. Stakeholder management and engagement – Coordinate Stakeholder analysis and communication with project and product team and ensure that stakeholder management is an ongoing process. Assurance and Quality – Apply recognized methodologies; audit test and quality gates; review deliverables from team & releases. Delivery Products Tools and Documentation – Coordinate development and application of: frameworks; application of methodologies; functional specification; user cases; user stories; UAT plans and strategy; entry/exit and /or no/no go criteria; defect analysis; forms and templates; guidance; business case  Human Resource Management Develop an annual calendar for delivery events, which is aligned to the organizational and departmental strategies, objectives and output requirements.  With the guidance of the delivery manager, conduct prompt performance management through the company’s framework and identify visible metrics to enable continuous monitoring and evaluation of progress, this will help to curb and escalate issues for corrective action. In liaison with the rest of the organization’s leadership participate in the self and delivery team development initiatives for business continuity and growth. Provide leadership and motivation to staff by fostering a culture of creativity, encourages good performance, ensuring appropriate training, and rewards productivity. Use servant leadership to inspire for good stewardship and management of resources. Take the lead and be responsible for self-development and growth. Evaluate team members and ensure the provision of continuous development and growth through coaching and mentorship Coordinate performance management process, whose framework entails one on ones, 360 feedback degrees, surveys, formal sessions weekly meetings and retrospectives. Fosters a culture of creativity Participates in creating personal development plan Other As part of a team based structure that is focused on delivering value to the customer through an agile approach, take part in team activities that would rely on your expertise to delivering value and ensure team and personal growth. Hold in an acting capacity for absent colleagues when called upon and as part of career growth and development.