Stitched By Wash is an equal opportunity company.   The Role Stitched by Wash is a leading car interior services provider in Kenya and a rapidly growing upholstery company with laser focus on quality. We have the following tenets as our guiding principles: unmatched quality, utmost customer satisfaction, team work, creativity and innovation. We have a dedicated and hardworking team that works around the clock to ensure that everything runs smoothly in addition to a serene and secure working environment. We are a working family, bound by the love of what we do and none is superior. These roles will be based in Nairobi and Eldoret. We seek to hire passionate and self-driven customer engagement associates who possess the following qualities among others; ● You are a go-getter ● Resilient and able to exceed performance expectations in a not so well structured environment ● Collaborative and a team player ● Can handle high pressure and able to multitask and deliver quality output at all times ● Has a keen eye on quality ● You are punctual, professional, thorough, and entrepreneurial ● You are a quick learning self-starter that works well in a fast paced environment ● You don’t just show up to work, you own your work place, taking part in managing every little detail, ensuring timely delivery of quality products and services ● Exceptional leadership abilities ● You are adaptable and innovative ● You own your mistakes, learn from them and move on. ● Passion for cars and the general motor vehicle industry. ● The Customer Engagement Associate will be expected to do among other roles that may be assigned from time to time.   Duties and responsibilities ● Engage customers on the ground with the aim of making sales ● Responding to customer inquiries by using professional, effective verbal communication skills; including the ability to convey complex information in clear and concise terms to ensure customer understanding. ● Offer honest guidance to our esteemed customers in regard to our services, material qualities, pro and cons of the various options for general car interior ● Interact with customers, take their feedback regularly, identify their needs, and suggest new products and services that suit their interests. ● Identifying customer needs by using information provided, system data, clarifying questions, and problem solving to ensure the customer is provided complete and accurate information. ● Contribute to engagement ideas, giving feedback and management of the company’s social media pages (Facebook, twitter, Instagram, WhatsApp among others). ● Collaborate with different teams and monitor all aspects of the work progress, including quality check, communication of progress to clients and releasing of cars. ● Collect reviews and testimonials. ● Document all the necessary details about the ongoing marketing campaigns and their effectiveness. ● Lead a team in Nairobi/Eldoret while liaising with the Support office teams to ensure timely and quality work output ● Maintaining a thorough knowledge of the company and client programs, policies, and technology. ● Oversee work execution as per client’s specifications and company standards and procedures such as material choices, colors, designs and all other stipulations and scope as agreed. ● Create and maintain customer engagement pipelines ● Liaise with Administration, management, stores and procurement to ensure timely and quality delivery of all jobs. ● Conduct quality checks and assessments of all ongoing and completed works to ensure they meet Stitched by Wash laid standards. ● Help develop systems and structures to ensure smooth running of processes and operations   Qualification: ● Bachelor’s degree in any relevant field preferred ● Experience in customer engagement or sales and marketing added advantage ● At least 3 years’ experience in a customer facing role ● High level of integrity and honesty ● Problem solving and relationship-building skills ● Proficient in basic computer skills ● Must have strong verbal and written communication skills ● If you strongly believe you are the best candidate for this role, send your application.