Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Responsibilities Responsibilities include, but are not limited to: Providing a high level of customer service to customers via inbound calls and emails Thoroughly research and reply to requests with a high sense of urgency and professionalism Ability to troubleshoot and communicate across multiple platforms Proactive Sales, both to new and existing customers Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction Meet or exceed KPIs such as response time and customer satisfaction scores Benefits Performance-based incentive 100% remote work An international and diverse work atmosphere working with different cultures Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability. About you? Your communication style is clear and concise and you’re able to express good empathy and tone across both verbal and nonverbal communication You have a knack for de-escalating for de-escalating hot interactions and escalations Passion for helping others Passion for learning and self-improvement Committed to working in a full-time position Someone who works with minimal supervision while still achieving or exceeding the targets set Someone who is solution-driven while practicing self-directed learning Internet and Device Requirement: Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps System: Windows 10 or more. 32 -bit Operation system. RAM 8GB or more Processors - Intel Core i5 or up. Laptop Only (No Chromebook, Linux OS, or Desktop) Wired headset Quiet working environment